Privacy Policy

The following information is based on the legislation in force at 25-05-2018

Passmores Portable Buildings Limited is incorporated in England and the main nature of our business is the manufacture of sectional timber buildings for private and trade customers across the UK. We are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

About this privacy policy

In this privacy policy we explain how we collect and use your personal information. ‘We’ means Passmores Portable Buildings Limited. We are the data controller for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation. You can use the Contact Form on our website, write or email us at the address shown at the end of this document, should you have any questions about privacy or data protection.

We’ll use your personal information in accordance with the Data Protection Legislation.

Please note that links from our website may take you to external websites not covered by this policy. We recommend that you check their privacy policies yourself before submitting any personal information. We will not be responsible for the content, function or information collection policies of these external websites.

What information do we collect about you and how do we collect it?

We may receive personal information about you whenever you contact us. For example, by doing the following:

  • Enquiring about our products and services or placing an order
  • Telephoning, texting, writing by post or emailing us
  • Using and browsing our website
  • Completing the Contact Form on our website
  • Enquiring about, or applying for, job vacancies

This information may include the following:

  • Normal identification information, such as your full name, date of birth, age, gender, marital status
  • Contact information, such as your postal address, email address and telephone number
  • Additional information relevant to your use of our services and website, such as your marketing preferences, survey responses and feedback
  • In respect of our products and services details of products of interest and installation addresses where needed for deliveries.
  • In respect of job applications, your CV including details of your education and employment history (and any other information which you may choose to provide to us with your CV)

Information we collect about you on our website

This Policy indicates the type of processes that may result in data being collected about you. Your use of our website gives us the right to collect that information.

IP address lookup
Our company uses third parties to provide information about visitors to our website. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals.

Website cookies and link tracking
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

You can manage the way that cookies are handled on your computer by changing the privacy control settings within your browser controls.

Types of communications
By submitting your email address you are consenting to receive appropriate and useful communications about our goods and services. This includes, but is not limited to; new product information and promotional offers on our products.

How do we use your personal information?

We take data protection law seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.

Providing our products and services

It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you order our goods or services. Using your information in this context is necessary so that we can:

  • Provide you with information about our products and services
  • Supply our products, provide our services and deal with payments in relation to those
  • Verify your identity
  • Deal with any complaints you may have
  • Contact you about any changes that we make to our products or services
  • Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the site secure

Telling you about other products or services that we think may be of interest to you

We may use your information to identify and tell you about our products or services that we think may be of interest to you. Using your information in this context is necessary so that we can:

  • Provide you with information about promotional offers
  • Provide you with information about new products and improvements to existing products

Making our business better

We always want to offer the best products and service that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it. In this context, we will only use your information where it is necessary so that we can:

  • Review and improve our existing products and services and develop new ones
  • Review and improve the performance of our systems, processes and staff (including training)
  • Improve our website to ensure that content is presented in the most effective manner
  • Measure and understand the effectiveness of advertising

Verifying your identity

We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.

Protecting you and others from harm

We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to supply you with our products). In this case, we may have to cancel the contract you have with us but we will notify you if this is the case at the time.

Legal basis for processing personal data

We will use your information in the following situations:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation

Generally we do not rely on consent as a legal basis for processing your personal data.

Purposes for which we will use your personal data

We only use personal information for the purposes outlined above and data will only be held for the timeframe necessary to support these purposes. In particular, we may use your personal information:

  • To carry out our obligations arising from any contracts entered into between you and us including in connection with providing products or services
  • To manage and administer our relationship with you including keeping the information we hold about you up to date
  • To comply with our legal obligations and with instructions from 3rd parties or regulators, court orders or protect our legal interests
  • To notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us
  • To train our staff to continuously improve our services

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who do we share your personal information with?

Sharing your information within our company

We share the information that you provide to us with our staff so that we can provide our products and services to you.

Sharing your information with third parties

There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:

  • Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
  • Necessary to protect the safety of our employees, our property or the public
  • Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.

How long do we keep your personal information?

We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any products or services we will normally keep detailed records of the transaction for 7 years for accounting, tax and product liability purposes.

If you apply for a job vacancy (or otherwise send us your CV) we will retain your CV and any accompanying information for a period of 6 months. If we are considering you for a particular role, we may retain this information for longer than that period.

In all other circumstances, we will keep your information until it is no longer required.

How do we protect your personal information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. We use appropriate measures to protect the information that we collect and store about our customers, suppliers and employees.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Accessing or amending your personal data

If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information.

Even if we already hold your personal data, you still have various rights in relation to it. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

What rights do you have in respect of your personal information?

You have the right to be informed

We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch using the Contact form on our website or by writing to us at the address below.

You have the right to access your personal data

You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:

  • Why we have been using your information
  • What categories of information we were using
  • Who we have shared the information with
  • How long we envisage holding your information

In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.

You have the right to correct any inaccurate or incomplete personal data

Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can contact us so that we can correct our records.

You have the right to be forgotten

There may be times where it is no longer necessary for us to hold personal information about you. This could be if:

  • The information is no longer needed for the original purpose that we collected it for
  • You withdraw your consent for us to use the information (and we have no other legal reason to keep using it)
  • You object to us using your information and we have no overriding reason to keep using it
  • We have used your information unlawfully
  • We are subject to a legal requirement to delete your information

In those situations you have the right to have your personal data deleted. If you believe one of these situations applies to you, please get in touch using our Contact Form or write to us at the address below.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page on our website. Please check back frequently to see any updates or changes to our privacy policy.

Complaints

If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.

Passmores Portable Buildings Limited

High Street

Strood

Rochester

Kent

ME2 4DR

info@passmores.co.uk